Privacy Policy

PRIVACY POLICY & PROTECTION OF PERSONAL DATA (GDPR compliant)

We will always protect your data by keeping it safe. To help you understand why we need them, below you will find how we use them.

1. We only record data to improve your experience.

2. We protect your data as if it were our own.

3. We always speak your language and support you. We are always ready to answer any question you may have.

4. You choose what you want to receive – and if you regret it, you tell us and we stop.

5. We never ask you for sensitive personal data. These are yours, and not ours.

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We protect your Privacy!

At RoukZouk we are 100% committed to protecting the security and privacy of our customers everywhere.

We ourselves are customers of RoukZouk and other sites on the internet, so we know very well how to value and respect personal data. If at any time you need anything on this, we will be happy to receive your message at info@roukzouk.gr

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How we use your information

We use the information you give us in a number of different ways. What we do is directly related to the type of information. Below we write each use in detail, so that you can easily understand what we do and, above all, why!

Your name and contact details

How we use your name and contact information:

Let us deliver your purchases

We have to do this because we have a contract with you (it would be a bit difficult not knowing where to send your order!)

To send you messages regarding your transactions with us via SMS, Viber, email or by phone

We need to do this again to properly fulfill our contract with you. For example, to tell you when your order arrives

To send you information via email, SMS or Viber about our new offers or products

To keep you informed! We only send such messages if you have given us the OK, so if you are on our base, you have accepted it

To detect and exclude possible cases of fraud

Unfortunately, because it is necessary and we are in cooperation with the Electronic Crime Prosecution. We are sure that you are acting in good faith, but some others are not

To show you RoukZouk.gr ads on the rest of the internet

To be able to see our new products and offers

To understand what you and our other customers like

To ensure that we offer you exactly what you want.

Your payment method

This means the information e.g. you chose to pay with your credit card (don't worry, it's 100% secure and encrypted) or cash on delivery etc

How we use your payment information:

To get paid and make refunds

We need to do this for the contract between us, we can't give away our products for free!

To detect and exclude possible cases of fraud

Unfortunately, because it is necessary and we are in cooperation with the Electronic Crime Prosecution. We are sure that you are acting in good faith, but some others are not

Your communication history with us

This is about what you have told us. For example via email, chat or social media.

How we use your communication history with us:

To provide customer service and support

We need to do this for the contract between us. After all, you expect the best possible service from us

To train our staff

So that when you contact us, you have the best possible experience

Your order history and cart

What have you bought and what have you saved in your cart for another time

How we use your order history and cart:

To sell you products!

We need to do this for the contract between us. To shop, you have to put something in the cart first!

To provide you with customer service and support, and to handle any returns

To find out what you like, as well as the rest of our customers

To ensure that we offer you exactly what you want

Information about your phone or computer, and how you use our site

This is the information you give us when you are on our site, including your IP address and the type of device you have. We will not ask you for location data!

How we use information about your phone or laptop, and how you use our site:

To improve our site for you (e.g. to see our site better on your mobile phone)

To offer you the best possible shopping experience

To protect our page

Practices to protect you and RoukZouk.gr from possible sources of fraud - and above all to be able to ensure the 100% security of your personal data and ours.

Your answers & interactions in surveys, contests and offers (on our website and on our social media accounts)

How we use your responses & interactions in surveys, contests and offers:

To run the survey, competition or offer

We need to do this for the contract between us. You can't win something if you don't enter or claim it!

You don't have to give us any of the above, but if you don't, then you probably won't be able to buy from our site and you probably won't get the best experience we want to give you. But that's your decision and we respect that.

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Sharing your information?

We do not, and will never, sell any of your personal data information to any third party – including your name, address, email, telephone or other information. We want to earn and keep your trust, and we believe that this statement is absolutely necessary in order to achieve this.

What we do is share data with the following categories of companies as an essential part of being able to offer our services to you:

Companies involved in transporting products to you, including payment services, warehouses, logistics companies and transport companies

Professional service providers, such as marketing, advertising, and web support, optimization, and hosting companies, who help us run our online store and keep you updated about new products and services

Payment control services, Cybercrime Prosecution, Consumer Protection services and e-fraud prevention services, to enable us to assist in cases of malicious use

Companies you have approved yourself, such as social media pages (if you choose to link your account with us)

Personalized suggestion services, to provide you with personalized products and services

In the above contexts, we may provide third parties with encrypted & anonymous usage information and statistics about our users, which before doing so, we will ensure that they do not identify you.

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Marketing messages

If you have given us your consent, we will send you marketing messages via email, SMS, Viber, Facebook Messenger, to inform you about what we are doing and to help you see and find our products.

How to stop updates from

RoukZouk.gr:

You can stop receiving updates from

RoukZouk.gr

  anytime.

To do this, you have the following options:

Click on the deletion link found in each newsletter

By replying to our newsletters, saying you want to be unsubscribed

By contacting our Customer Service

By sending an email to info@roukzouk.gr

Once you do, we will update your profile as soon as possible, ensuring that you will not receive any further marketing messages in the future.

We ask for your understanding until all our systems are updated!

Also know that stopping our marketing messages does not mean that we will stop sending you updates about your orders or your cart (no need to worry about something getting lost!).

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Seeing his ads

RoukZouk.gr

  on the internet

One of the things we do is to maintain an online advertising presence, to let you know what we are doing and so you can find our products and services.

Like many other companies, we target its banners and ads

RoukZouk.gr

  to you when you are on other pages or applications. This is done by using a wide variety of digital marketing and advertising networks, as well as using multiple digital advertising technologies such as pixels, cookies, mobile identifiers, along with services offered by certain pages and social networks.

The banners and ads you see are based on the information we have about you, or your previous use of

RoukZouk.gr

  (to better understand: which pages you entered, what you searched for and which products piqued your interest and/or put in your cart), or from the ads you clicked on

RoukZouk.gr

.

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How we keep your information

We only keep your information for as long as you are a user or customer of ours. If you choose not to be our user or customer or to delete your data, you can ask us at info@roukzouk.gr to delete the information we have about you.

If there is a necessary reason to retain data or to prevent any fraud attempts or to ensure proper compliance with our site's Terms of Use, we may retain some parts of your information, even if you have closed or deleted your account.

We guarantee that our employees who do not need to have access to personal data are prohibited from having it, and that we have taken every measure to secure it.

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Your rights

You have several rights related to your personal data:

The right to be informed about how your personal information is used

The right to access the personal information we hold about you

The right to request the correction of inaccuracies in your personal data (which you can do yourself, if you are registered, in the My Account section)

The right to ask us to delete your data, or to stop processing or collecting it, in some cases

The right to stop or ask to receive marketing messages

The right to complain about bad/inaccurate use of your data and to request the restriction of their processing

The right to request that we transfer the data we hold about you (or part of it) to another service

If you ever want to exercise any of your rights, have a complaint or simply want to ask us something about it, please contact us at info@roukzouk.gr

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Changes to how we protect your Personal Data

There is a possibility that we change this page from time to time, in order to describe to you precisely and up-to-date, how we process your data.

If we make significant changes, we will make it absolutely clear on the roukzouk.gr page or other roukzouk.gr services, or by other means such as email communication, so that you can see first and judge whether you agree with the new changes, before choosing to use roukzouk.gr.

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Cookies

We use cookies when you visit our site. There are four main types of cookies, and here we show you how and why we use them.

(1) Cookies that ensure the use of the page – these cookies allow you to navigate our page and use our functionalities such as "Add to cart"!

(2) Cookies that measure browsing statistics – these cookies allow us to measure and analyze how our users use our site, so that we can improve both its functionality and your shopping experience.

(3) User preferences cookies – when you browse or buy from roukzouk.gr, these cookies will remember your preferences (such as your size or which products you were viewing), so that we can make your browsing experience as best as possible and above all, more personal to you.

(4) Targeting or advertising cookies – these cookies are used to show you ads that are as close as possible to your preferences – but not only. Through them, we ensure that we will not show you ads all the time, but we will be able to limit the number of times you see them, so that we do not tire you and have more effective campaigns.

By using our page, you agree to place such cookies on your device and to have access to them when you visit us again in the future. If you want to delete these cookies that are on your computer, you can do it very simply by going to the "help" section of the browser you are using and following the instructions. Please keep in mind that if you delete or disable the cookies you receive, your browsing experience may be affected and you may not be able to take advantage of the full features of our page, and ultimately lose the complete experience of using roukzouk.gr, which we are very proud to offer our customers.

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Download / Delete Data According to GDPR:

In our online store you have the possibility to download or delete the personal data collected by us. If you are a registered user, you should login to your account and by clicking on your account icon you will see the two options (Delete and View) that we have prepared for you. In any other case or if you have ordered as a visitor to our online store you can again request the sending of your data or their deletion by sending us an email through the information you will find on our contact page.

How to contact us

We always want to hear feedback from our customers

If you:

Do you have questions or comments on this page?

Would you like us to stop using your information

You would like to exercise any of the rights listed above or have a complaint

Please do not hesitate to contact our team, who are more than happy to serve you and answer any questions you may have.